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Denise Lois James

Chief Operations Officer, Banking

Hi, I'm Denise Lois James. Welcome to my profile!

Denise Lois James's Bio:

Denise Lois James has over 15 years' experience of successfully providing innovative, strategic and operations leadership in multiple regions (Europe, North America, Australia, India and Asia PAC).   She is the director of aconsuling firm which specialises in bringing  intuitive and results-oriented and accountable leadership to various Teir 1 and 2 investment banks. Denise has  a proven track record of meeting set objectives in various global high-paced organizations. Experienced in a broad range of derivatives products and operations functions from management, strategic planning to project management, business process outsourcing and technology. Strong analytical and operational skills coupled with excellent problem-solving ability and disciplined execution. Highly skilled, mobile and capable of utilizing experience, insights, drive improvements and implement business strategies and operational (industry, regulatory and technology) best practices. She is well versed with cost reduction practices, PNL analytics, Company balance sheets and financial statements reporting. Key Wins: - Developement of a Target Operations Model which reduced headcount inprimary location by 80% but increasing productivity by 92% within a 6month period. - Acted as global  program managers for projects budgeted frim 5Mil to 125Mil.  

Denise Lois James's Experience:

  • COO/Equity BM at Standard Chartered Bank

    July 2010 - March 2012 | Singapore

    o Drafted license documentation, submitted key exchange technology and processing requirements to gain Trading and Clearing Membership to Singapore Exchange Limited on behalf of the newly established Securities Company.

  • Head of Change management at RBS

    2008 - 2010 | Singapore

    Responsible for managing a small team of business analyst within the equity operations department to deliver several key investment projects to boost internal productivity in process and increase client volume with funding established at 2.1 million GBP. Notable Accomplishment: o Managed and delivered regional to global change projects within operations which included (confirmations, settlements and middle office).

  • Head of APAC Operations at Deutsche Bank

    November 2005 - 2007 | Australia

    Responsible for managing the operations department in Sydney and Bangalore, consisting of 250 + full-time staff generating, affirming and electronic matching Rates, Structured products, Credit and Equities confirmations. Notable Accomplishments: o As People Forum chair -aassisted various levels of employees with the design and implementation of DB first innovation programme. This internal venture fostered, incubated, provide financial support of employee generated ideas , in order to improve and increase productivity in various areas within operations -which would result in increase client satisfaction, increase business revenue and employee work satisfaction. o Successfully interviewed and set-up headcount operations team in Bangalore, India as apart of the bank off-shoring strategy to reduce location spend, provide follow the sun service strategy and right size high cost primary location. o Developed retention strategy which was used as a global model o Reduced outstanding and aged confirmation from 16k to less than 3k across all products.

  • Global operations project manager at JPMorgan Chase

    2000 - 2005 | New York, London, Mumbai, Hong Kong, Tokyo, Sydney

    Responsible for mapping, designing and documenting business processes for a scope of Rates, Credit, Equities, Structured products, Fixed Income, Commodities and Second Stock Borrow Loan operations migration projects. Document end to end processes which ensured robust project scope and delivery. Duties also included finance tracking, reporting on progress via global senior management forum and setting clear turn around time to govern processes towards higher service quality, trade cycle enrichment, providing staff product/technology training and interim day to day line manager.

  • ISDA Fixed Income,Credit Derivatives,Rates & Equity Documentation Specialist at Citibank NA

    1998 - 2000 | New York, Tampa Bay

    Responsible for negotiating ISDA master agreements, drafting, execution and affirmation of a wide scope of derivatives products.

  • Director at DLJ Consult Pte. Ltd.

    December 2012

    A construct synergy of operations and technology consulting with strategy formulation, assistance with operation planning and innovative ideas partnered with sound experience. I have developed a highly effective blend of business and operations skills. - My areas of expertise are : + Strategy + Emerging markets business development + Process/operation re-engineering + Off shoring (India, US and Asia) + Technology review against redundancies,reg. requirements and ops. risk. + Regulatory reporting - design + Product SME -FICC, Equities, Credit Derivatives, Rates, Structured Products, Synthetic Products + Programme , Change and Project management + Coaching and Mentoring senior managers to meet career and personal objectives.

Denise Lois James's Education:

  • Fairleigh Dickinson University

    1996 – 1996
    Post graduate certificate

  • Fairleigh Dickinson University

    1990 – 1995
    Bachelor of arts
    Concentration: History

  • FDU -Wroxton College

    1992 – 1993
    Associate
    Concentration: Russian and Art History

Denise Lois James's Interests & Activities:

Coaching, Thai Cooking, Reading Historical Textbooks and Travel.




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